Relationships have been the fabric of commerce since business began. And, all companies have some form of relationship strategy; from the way the Receptionist answers the phone, to how Sales or Support staff respond to a customer inquiry. Most companies would agree that a cornerstone of any successful enterprise is how well it manages its relationships.

     Customer Relationship Management software (CRM) brings it together, giving a company the ability to manage relationships across all of a company's touch points, Marketing, Sales and Customer Service and Support, providing a seamless flow of information and interaction with the customer and a greater collaborative effort for the entire organization.

     Combine this with an integrated approach to enterprise solutions, incorporating aspect of Legacy ERP and Telephony systems, the power of a companies CRM strategy is then amplified offering a “Total CRM” experience.

     Armed with this unique 360-degree view, companies then have the capability too Identify effectiveness of Marketing Campaigns and Sales Goals, Improve customer retention and ulitmalty make greater use of a companies greatest asset, it’s customer information with something as simple as knowing when to make the right offers to the right customers at the right times.

     With our emphasis on people, process, and technology, we take our structured methodology of deploying solutions and work with you to:

	• Develop a CRM strategy for your Business • Discover specific business problems to be addressed • Define formal, measurable objectives for your CRM initiative • Uncover technology issues that you're organization   may face, like integration of your CRM solution with   your ERP/accounting system, customer data capture   and telephony system and work with to provide   solutions for those issues. • Help you gain a solid understanding of how what you're planning will affect:         o Your people,     o Your current business processes (if indeed you have formal, structured, repeatable processes in your marketing, sales and customer service areas)         o And, most importantly, the satisfaction and loyalty of your customers.

      ESP works with its Clients so they experience the benefits of CRM as a business process, not just another piece software. We show you how this process can be integrated into traditional business models to reduce costs and improve customer retention and increase profits.

And we do it at a price that is agreed to upfront and guaranteed.